The best way to contact us is via email: info@gogunusa.com

If contacting us about an existing order, you must include your order number.

DUE TO THE NUMBER OF SCAM ATTEMPTS, ORDER INFORMATION REQUESTS WITHOUT THE ORDER NUMBER PROVIDED WILL NOT GET A RESPONSE.

REPEAT: YOU MUST INCLUDE YOUR ORDER NUMBER IN ALL EXISTING ORDER INQUIRIES.

If you have a question about tracking on an order that has shipped, your shipping confirmation will have a tracking number link with live information directly from the carrier.

If you have a technical issue or question about a product you already have, please include any appropriate pictures that would help explain the situation.

All emails responded to either same day or by the next business day, Monday-Friday.